> ## Documentation Index
> Fetch the complete documentation index at: https://docs.payreque.st/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Guide

> Received a PayRequest link? Learn how to pay, access your account, check a security deposit and get help from the business.

This guide is for **customers of businesses using PayRequest**. You might have received a payment link, an invoice, a shop order or a security-deposit request.

PayRequest provides the payment and account tools. The business you are buying from manages your booking, order, subscription, deposit and any refund decision.

## Start with the link the business sent you

| What you received | What to do |
| - | - |
| A payment page or payment link | Check the business, amount and currency, then follow [Paying a business](/customer-guide/payments). |
| An invoice | Use its payment link, or open **Invoices** in the business's customer portal if available. |
| A security-deposit request | Read [Security deposits](/customer-guide/security-deposits) before authorizing. A reservation is different from a payment. |
| A customer login link | Follow [Your customer account](/customer-guide/customer-account) to view the features that business offers. |
| A payment or deposit you do not understand | [Contact the business](/customer-guide/getting-help) before making another payment or authorization. |

## Common account questions

* [I paid, but my invoice is still open](/customer-guide/invoice-still-open).
* [Cancel or pause my subscription](/customer-guide/manage-subscription).

## Payment page, customer account or deposit page?

A **payment page** lets you pay a business. Some pages also have a login menu with a small account area for preferences, payment methods, subscriptions and support.

A **shop customer portal** has a broader account area, including orders, invoices and services where available. Use the business's own shop or login link to access it.

A **deposit page** shows a particular security-deposit request or its status. Keep the original link: a deposit does not have to appear in the same list as your invoices or orders.

> [!NOTE]
>
> The features and buttons you see depend on the business's setup and your account permissions. You do not need to open a PayRequest business account just to follow a payment or deposit link.

> **[Paying a business](/customer-guide/payments)**
>
> Check a payment link and understand pending payments.

> **[Your customer account](/customer-guide/customer-account)**
>
> Sign in and find invoices, orders, subscriptions and support.

> **[Security deposits](/customer-guide/security-deposits)**
>
> Understand card reservations, charges and releases.

> **[Getting help](/customer-guide/getting-help)**
>
> Find the right contact and share the details needed to investigate.


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