> ## Documentation Index > Fetch the complete documentation index at: https://docs.payreque.st/llms.txt > Use this file to discover all available pages before exploring further. # Customer Portal > Give your customers a self-service portal to manage subscriptions, view invoices, pay bills, and update their preferences # Customer Portal The PayRequest Customer Portal is a full self-service experience for your customers. When customers log into your shop, they get a personal dashboard with everything they need: subscriptions, invoices, orders, payment methods, support tickets, and account settings. The Customer Portal is automatically available for every shop. Customers register or log in via your shop URL (or custom domain) and get immediate access to their personal dashboard. ## Portal Navigation When logged in, customers see a persistent sidebar with quick access to all portal sections: | Section | Description | | ------------------- | --------------------------------------------------------------- | | **Shop** | Return to the shop homepage / product catalog | | **Payment Methods** | Manage SEPA mandates and saved payment methods | | **Edit Details** | Update name, email, address, and company information | | **Invoices** | View all invoices, pay outstanding ones, download PDFs | | **Orders** | Browse order history with details | | **Subscriptions** | Manage active subscriptions (pause, resume, cancel) | | **Support** | Create and track support tickets | | **Contact Persons** | Add people from the organization to receive email notifications | | **Notifications** | View announcements, alerts, and updates from the business | | **Settings** | Appearance, language, and notification preferences | The sidebar also shows **open invoices** with amounts and **open support tickets** with status badges, giving customers a quick overview of items that need attention. ## Customer Homepage The homepage is the customer's personal dashboard. It shows at-a-glance statistics and recent activity. ### Statistics Cards Three clickable stat cards at the top show: * **Orders** — Total order count, links to order history * **Invoices** — Total invoice count, links to invoice list * **Subscriptions** — Active subscription count, links to subscription management ### Active Subscriptions A prominent section showing all active subscriptions with: * Product name and status badge (Active, Paused, Trial) * Billing interval and amount (e.g., "monthly" at "15.00/month") * Next billing date * Trial end date (if on trial, with countdown) * Direct link to subscription details ### Recent Orders The most recent orders displayed with: * Order number and date * Total amount * Link to order details ### Open Invoices & Tickets (Mobile) On mobile devices, open invoices and support tickets are displayed as alert cards. On desktop, these appear in the sidebar instead. ## Portal Pages ### Invoices Customers can browse all their invoices with status indicators: * **Pay outstanding invoices** directly via iDEAL, credit card, or saved payment methods * **Download PDF** invoices for their records * **Request a refund** for paid invoices — submits a support ticket linked to the invoice (see [Refund Requests](/invoices/refund-requests)) * View payment history and transaction details per invoice * Filter by status (paid, unpaid, pending) ### Subscriptions Full subscription self-management: * View subscription details (product, amount, interval, next billing) * **Pause** a subscription temporarily * **Resume** a paused subscription * **Cancel** a subscription * View custom fields associated with the subscription * See trial status and end dates Subscription self-management can be enabled or disabled per product via the **Allow Self-Management** toggle in product settings. ### Orders Complete order history with: * Order number, date, and status * Line items with quantities and amounts * Order total with tax breakdown * **Digital downloads** — For orders containing digital products, customers see download buttons with remaining download count and expiry date (see [Digital Products](/products-and-pricing/digital-products)) ### Payment Methods (Mandates) Customers can manage their saved payment methods: * View active SEPA Direct Debit mandates * See mandate status (valid, pending, invalid) * Add new payment methods * Use saved methods to pay invoices ### Profile Customers can update their personal and business details: * Name, email, phone number * Address (street, city, postal code, country) * Company details (for business customers) ### Debt Collection Cases When a business opens a collection case for an overdue invoice, the customer sees it in their portal: * View case details (case number, linked invoice, days overdue) * See amount breakdown (original amount + any collection fees) * Visual progress indicator showing the current collection stage * **Pay Now** button to settle the full amount immediately * **Request a payment plan** to pay in monthly installments (when enabled by the business) Customers can only see collection cases linked to their own invoices. The portal shows clear, professional communication without unnecessary legal jargon. ### Support Integrated support ticket system: * Create new support tickets * Track ticket status (Open, In Review, Resolved) * Add replies to existing tickets * View ticket history * Receive email notifications when the business replies See [Support Requests](/customer-management/support-requests) for full documentation on managing support tickets from the admin side. ### Contact Persons Customers can add additional people from their organization to receive email notifications: * Add up to 10 contact persons with name, email, phone, and role * Choose notification preferences per contact: **Billing emails** (invoices, payments) or **Account emails** (subscriptions, orders) * Edit or remove contact persons at any time See [Contact Persons](/customer-management/contact-persons) for full documentation. ### Settings A dedicated settings page where customers control their portal experience. See [Customer Portal Settings](/customer-management/customer-portal-settings) for full details. * **Appearance** — Choose between System, Light, or Dark mode * **Language** — Select Auto (browser default), English, or Dutch * **Notifications** — Toggle email notifications per category ## Custom Domain Support The Customer Portal works seamlessly on custom domains. If you've configured a custom domain for your shop (e.g., `shop.yourbusiness.com`), the entire portal including all customer pages, settings, and payment flows operates under your domain. Everything works automatically under your domain — a fully white-label experience for your customers. ## Customer Authentication Customers create an account on your shop and log in with their email and password. They stay logged in during their session and can log out from the portal header. Customer login is completely separate from your PayRequest dashboard. Customers cannot access your business dashboard. ## Mobile Experience The portal is fully responsive: * **Desktop** — Sidebar navigation with all sections visible * **Mobile** — Optimized layout with collapsible sections, open invoices and tickets shown inline instead of sidebar ## Next Steps Learn about appearance, language, and notification preferences Managing customer profiles and data Set up a custom domain for your shop and portal Configure what customers can manage themselves How collection cases appear in the customer portal How customers can request refunds for paid invoices Send announcements and alerts to customers in the portal