> ## Documentation Index
> Fetch the complete documentation index at: https://docs.payreque.st/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Reminders

> Automated follow-up sequences to get invoices paid on time

# Payment Reminders

PayRequest can automatically remind your customers about unpaid invoices, so you don't have to chase payments manually.

## How Reminders Work

When you enable payment reminders on an invoice, PayRequest sends automatic email reminders based on your schedule.

### Setting Up Reminders

1. Open any invoice
2. Go to the **Payment Reminders** tab
3. Toggle reminders **on**
4. Configure your preferences:

| Setting                  | Description                                      |
| ------------------------ | ------------------------------------------------ |
| **Days before due date** | Send a reminder X days before the invoice is due |
| **Days after due date**  | Send a reminder X days after the due date        |
| **Frequency**            | How often to send reminders (e.g., every 7 days) |

### Automatic Schedule

Reminders are processed daily at **9:00 AM**. The system checks all invoices with reminders enabled and sends emails according to your schedule.

### Manual Reminders

You can also send reminders manually at any time:

* **Single invoice**: Click **Send Reminder** on the invoice detail page
* **Bulk action**: Select multiple invoices and use the **Send Reminder** bulk action

## Reminder Email

Each reminder includes:

* Your business branding
* Invoice number and amount
* Due date (and how many days overdue)
* Direct payment link
* Your custom message (if configured)

## Tracking Reminders

The Payment Reminders tab on each invoice shows a complete history:

* Date and time each reminder was sent
* Whether it was automatic or manual
* Delivery status

## When Reminders Aren't Enough

If regular payment reminders don't result in payment, you can escalate to formal debt collection:

1. Invoice reminders go unanswered for 14+ days
2. Open a **Debt Collection** case from the invoice
3. The collection pipeline takes over with escalating communication

<CardGroup cols={2}>
  <Card title="Debt Collection" icon="scale-balanced" href="/debt-collection/overview">
    Escalate unpaid invoices to formal collection
  </Card>

  <Card title="Invoice Payment Links" icon="link" href="/invoices/invoice-payment-links">
    Share payment links with customers
  </Card>

  <Card title="Bulk Invoice Actions" icon="layer-group" href="/invoices/bulk-invoice-actions">
    Send reminders to multiple invoices at once
  </Card>

  <Card title="Email Templates" icon="envelope" href="/invoices/email-templates">
    Customize your reminder email templates
  </Card>

  <Card title="Email Health & Suppression" icon="shield-check" href="/customer-management/customer-health">
    Bounced emails are automatically suppressed with delivery confirmation
  </Card>
</CardGroup>