> ## Documentation Index
> Fetch the complete documentation index at: https://docs.payreque.st/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital Products

> Sell digital files like PDFs, ebooks, and guides with automatic secure delivery after payment

# Digital Products

Sell digital files and deliver them automatically to customers after payment. Upload your file once, and PayRequest handles secure download links, expiry, and download limits for every purchase.

<Info>
  Digital products are available on all plans. Supported file types include documents, archives, images, audio, video, 3D, and font files — up to **250MB** per file. See the full list below.
</Info>

<CardGroup cols={2}>
  <Card title="Automatic Delivery" icon="bolt">
    Customers receive download links instantly after payment — on the success page and in their email
  </Card>

  <Card title="Secure Downloads" icon="shield-check">
    Unique tokens per purchase with configurable download limits and expiry dates
  </Card>

  <Card title="Download Tracking" icon="chart-bar">
    See how many times each file was downloaded, with per-token and per-product statistics
  </Card>

  <Card title="Multi-Channel Access" icon="arrows-rotate">
    Downloads accessible from success page, order email, customer portal, and direct link
  </Card>
</CardGroup>

## Creating a Digital Product

<Steps>
  <Step title="Start a New Product">
    Navigate to **Products** and click **New Product**. Select **Digital** as the product type.
  </Step>

  <Step title="Upload Your File">
    In the product details step, you'll see a file upload zone. Drag and drop your file or click to browse. Files up to **250MB** are accepted — see [Supported File Types](#supported-file-types) below for the full list.
  </Step>

  <Step title="Set Your Price">
    Enter the price for the digital product. You can also add a setup fee or tax rate if needed.
  </Step>

  <Step title="Configure Download Settings">
    Set how customers can access the file after purchase:

    * **Max Downloads** — How many times a customer can download the file (1-100, default: 5)
    * **Link Expiry** — How many days the download link stays active (1-365, default: 30 days)
  </Step>

  <Step title="Save and Publish">
    Save the product and make it visible in your shop. Customers can now purchase and receive the file automatically.
  </Step>
</Steps>

## Supported File Types

Any single file up to **250MB** in the following formats:

| Category              | Extensions                                                                             |
| --------------------- | -------------------------------------------------------------------------------------- |
| Documents & archives  | pdf, zip, rar, 7z, tar, gz, epub, mobi, doc, docx, xls, xlsx, ppt, pptx, txt, csv, srt |
| Images & design files | png, jpg, jpeg, gif, webp, psd, ai, indd, sketch, fig                                  |
| Audio                 | mp3, wav, flac, m4a, ogg, midi, mid                                                    |
| Video                 | mp4, mov, webm                                                                         |
| 3D & CAD              | fbx, obj, glb, gltf, blend, stl, dwg                                                   |
| Fonts                 | ttf, otf, woff, woff2                                                                  |

<Note>
  To bundle multiple files or file types together, package them into a single ZIP archive and upload that instead.
</Note>

## How Delivery Works

When a customer purchases a digital product, PayRequest automatically creates a unique download token for them. Here's what happens:

1. **Customer pays** — Payment is processed through Mollie
2. **Token created** — A secure, unique download link is generated with the limits you configured
3. **Instant access** — The download link appears immediately on the payment success page
4. **Email delivery** — The order confirmation email includes the download link
5. **Portal access** — The customer can re-download from their order history in the customer portal

<Tip>
  Download links work across all your domains — your main PayRequest domain, custom domains, and the payrequest.me PayRequest Page. Customers always get a working link regardless of where they purchased.
</Tip>

## Managing Digital Files

### Replacing a File

To update the file for an existing digital product:

1. Go to **Products** and open the product
2. Click **Edit** and navigate to the **Digital File** tab
3. Upload the new file — the old file is automatically removed
4. Click **Save**

New purchases will receive the updated file. Existing download tokens continue to serve the file that was active when the token was created.

### Removing a File

In the **Digital File** tab of the product editor, click **Remove** next to the current file. You'll be asked to confirm before the file is deleted.

<Warning>
  Removing a digital file means existing download tokens for that product will no longer work. Make sure all customers have downloaded their files before removing.
</Warning>

## Download Limits & Expiry

Each purchase creates a download token with its own limits:

| Setting           | Default | Range      | Description                               |
| ----------------- | ------- | ---------- | ----------------------------------------- |
| **Max Downloads** | 5       | 1-100      | Number of times the customer can download |
| **Link Expiry**   | 30 days | 1-365 days | How long the link stays active            |

When a customer reaches the download limit or the link expires, they see a message explaining that the download is no longer available.

<Tip>
  Set generous download limits (5-10) so customers can download on multiple devices. The expiry period ensures links don't stay active indefinitely.
</Tip>

## Tracking Downloads

### Product Detail Page

Open any digital product to see download statistics in the sidebar and the **Details** tab:

* **Tokens issued** — Total number of download tokens created
* **Total downloads** — How many times the file was downloaded across all customers
* **Active tokens** — Tokens that are still valid
* **Exhausted tokens** — Tokens that have expired or reached their download limit

### Order Detail Page

Open any order containing a digital product to see a **Digital Downloads** card with:

* File name and download count per token
* Expiry date
* Status (Active, Expired, or Limit Reached)
* A **Copy Link** button to share the download URL with the customer

### Customer Portal

Customers can view and download their digital files from their order detail page in the customer portal. They can see:

* Remaining downloads
* Expiry date
* Download button (when the token is still valid)

## Payment Page Preview

When customers view a digital product on the payment page, they see an **Includes digital file** card showing the filename and an **Instant download** badge. This helps set expectations before purchase.

## Email Delivery

Order confirmation emails automatically include download links for any digital products in the order. The links appear in a **Your Downloads** section with the filename for each product.

<Info>
  Download links in emails use the same token-based system. They count toward the same download limit as the success page and customer portal links.
</Info>

## FAQ

<AccordionGroup>
  <Accordion title="Can I sell multiple digital files in one product?">
    Currently, each digital product supports one file. To bundle multiple files, create a ZIP archive containing all files and upload that.
  </Accordion>

  <Accordion title="What happens if a customer needs more downloads?">
    You can view the customer's download token on the order detail page. If they need more access, you can share the download link directly — or they can re-purchase the product for a new token.
  </Accordion>

  <Accordion title="Are files stored securely?">
    Yes. Files are stored on encrypted cloud storage and can only be accessed through valid download tokens. Direct access to the storage is not possible.
  </Accordion>

  <Accordion title="Can I change download limits after creating a product?">
    Yes. Changes to download settings apply to all future purchases. Existing tokens keep the limits they were created with.
  </Accordion>

  <Accordion title="Do digital products work with custom domains?">
    Yes. Download links work on all domains — your PayRequest dashboard, payrequest.me PayRequest Pages, and custom domains.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Pay to Unlock" icon="lock" href="/products-and-pricing/pay-to-unlock">
    Sell photos and tracks behind a free preview
  </Card>

  <Card title="AI Prompts" icon="sparkles" href="/products-and-pricing/ai-prompts">
    Sell prompts for ChatGPT, Midjourney, Suno, and more
  </Card>

  <Card title="PayRequest Upload" icon="cloud-arrow-up" href="/products-and-pricing/quick-upload">
    Drop a file and get a payment link in seconds, no wizard needed
  </Card>

  <Card title="Creating Products" icon="plus" href="/products-and-pricing/creating-products">
    Learn about all product types and settings
  </Card>

  <Card title="Shop Setup" icon="store" href="/shop-and-checkout/shop-setup">
    Configure your shop to showcase digital products
  </Card>

  <Card title="Email Automations" icon="envelope" href="/organization-and-automation/email-automations">
    Customize order confirmation emails
  </Card>

  <Card title="Customer Portal" icon="user" href="/customer-management/customer-portal">
    How customers access their downloads
  </Card>
</CardGroup>