> ## Documentation Index
> Fetch the complete documentation index at: https://docs.payreque.st/llms.txt
> Use this file to discover all available pages before exploring further.

# Product FAQs

> Answer common customer questions directly on your product pages

# Product FAQs

Add a frequently asked questions section to any product so customers can understand what they are buying before they pay. FAQs are especially useful for delivery details, licence terms, refund policies, compatibility, and other questions that might otherwise delay a purchase.

<Info>
  Product FAQs appear on the product's dedicated public product and payment pages. They do not appear on product cards, catalog listings, or Marketplace listings.
</Info>

## Add FAQs to a Product

<Steps>
  <Step title="Open the product">
    Go to **Products**, then create a new product or open an existing product and choose **Edit**.
  </Step>

  <Step title="Find Frequently asked questions">
    In the product details section, find **Frequently asked questions** and click **Add question**.
  </Step>

  <Step title="Write the question and answer">
    Enter a short customer-facing question. Use the rich-text editor to format the answer with headings, emphasis, lists, and links when helpful.
  </Step>

  <Step title="Add or reorder questions">
    Add up to 20 questions. Use the up and down arrows to control their order, or use the delete button to remove one.
  </Step>

  <Step title="Save the product">
    Save your changes. The FAQ section is shown automatically when the product has at least one complete question and answer.
  </Step>
</Steps>

## What Customers See

The section is titled **Frequently asked questions** and starts with every answer collapsed. A customer selects a question to expand its answer. Opening another question closes the previous one, keeping long product pages easy to scan on desktop and mobile.

## Writing Effective FAQs

Keep each question focused on one decision a customer needs to make. Put the most common purchase concern first and keep the answer direct.

<CardGroup cols={2}>
  <Card title="Delivery" icon="truck-fast">
    Explain what the customer receives, how it is delivered, and when it becomes available.
  </Card>

  <Card title="Usage and licensing" icon="file-certificate">
    State whether personal use, commercial use, redistribution, or client work is permitted.
  </Card>

  <Card title="Compatibility" icon="laptop-mobile">
    List supported file formats, software versions, devices, or other requirements.
  </Card>

  <Card title="Refunds and support" icon="life-ring">
    Set expectations about refunds, replacements, updates, and how customers can get help.
  </Card>
</CardGroup>

<Tip>
  Write questions in the customer's voice, such as “What do I receive after purchasing?” instead of using an internal label such as “Delivery information.”
</Tip>

## Managing Existing FAQs

You can edit, reorder, add, or delete FAQs at any time from the product editor. Changes appear on the dedicated public product page after you save.

Duplicating a product does not currently copy its FAQs. Add the appropriate questions to the duplicated product separately so its answers stay accurate.

## FAQ Examples

<AccordionGroup>
  <Accordion title="What do I receive after purchasing?">
    List the exact files, service, access, or other deliverables included with the purchase.
  </Accordion>

  <Accordion title="How will my purchase be delivered?">
    Explain whether delivery is immediate, sent by email, available as a secure download, or arranged manually.
  </Accordion>

  <Accordion title="Can I use this commercially?">
    Summarize the licence and link to the complete terms when applicable.
  </Accordion>

  <Accordion title="What happens if I need help?">
    Tell customers how to contact you and what information they should include in their request.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Creating Products" icon="plus" href="/products-and-pricing/creating-products">
    Configure product details, pricing, images, and visibility
  </Card>

  <Card title="Product Sharing" icon="share" href="/products-and-pricing/product-sharing">
    Send customers a direct product link or QR code
  </Card>
</CardGroup>