> ## Documentation Index
> Fetch the complete documentation index at: https://docs.payreque.st/llms.txt
> Use this file to discover all available pages before exploring further.

# Pausing & Resuming

> Temporary subscription holds with optional auto-resume

# Pausing & Resuming

Pausing a subscription temporarily stops billing without canceling. This is useful when a customer wants to take a break, or when you need to hold billing for a specific period.

## Pausing a Subscription

1. Go to **Subscriptions** and click on the subscription
2. Click **Pause Subscription** in the Subscription Actions card
3. The subscription status changes to **Paused** (blue badge)

Billing stops immediately. The customer's payment mandate remains active for when you resume.

### Auto-Resume

You can optionally set a **resume date** when pausing. When the date arrives, the subscription automatically returns to Active and billing resumes on the normal schedule.

## Resuming a Subscription

1. Go to the paused subscription's detail page
2. Click **Resume Subscription**
3. The subscription returns to **Active** status

Billing resumes from the next scheduled billing date.

## Who Can Pause?

Both admins and customers (via the customer portal) can pause subscriptions. The activity log records who initiated the pause.

## Pausing vs. Suspending

If you need to halt service because a customer isn't paying, use **Suspension** instead of pausing. Suspension:

* Sends the customer an email notification
* Shows an orange badge (instead of blue)
* Auto-reactivates when the overdue invoice is paid
* Appears in the Insights dashboard Action Required section

Learn more: [Suspending Subscriptions](/subscriptions/suspending-subscriptions)

## Related Articles

* [Subscription Lifecycle](/subscriptions/subscription-lifecycle)
* [Suspending Subscriptions](/subscriptions/suspending-subscriptions)
* [Customer Self-Service](/subscriptions/customer-self-service)