> ## Documentation Index
> Fetch the complete documentation index at: https://docs.payreque.st/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Quick fixes for frequent problems

# Common Issues

Quick answers to problems that come up often. For anything more specific, use the other troubleshooting pages linked below.

## Shop Shows "Vacation Mode" / Customers Can't Order

If your shop displays a vacation message and blocks new orders, **Vacation Mode** is turned on in **Shop Settings**. While it's active, customers can't place new orders through your shop or direct payment links.

* Toggle it off from **Shop Settings → Vacation Mode**
* If you set an end date, it turns off automatically on that date — otherwise it stays on until you disable it manually

## Amounts Look Wrong / Wrong Currency Symbol

PayRequest displays amounts in your business's preferred currency, set in your business details. If a product or invoice shows an unexpected currency symbol, check the currency configured there rather than assuming a display bug — amounts are stored as decimal values (never in cents), so a mismatch is almost always a currency-setting issue rather than a calculation error.

## Transaction/Subscription Data Looks Out of Date

If a transaction, customer, or subscription from Mollie or PayPal isn't showing up or shows a stale status, this is a provider sync issue rather than data loss. See [Sync Problems](/troubleshooting/sync-problems) for the manual sync actions available on each page (Mollie Transactions, Customers, Subscriptions, Chargebacks, and individual transaction/mandate detail pages).

## A Payment Shows as Failed, Canceled, or Expired

These are three different outcomes with different causes — see [Payment Failures](/troubleshooting/payment-failures) for how to tell them apart and what to check first (including the per-transaction **Sync with Mollie**/**Sync with PayPal** action).

## Emails to Customers Aren't Arriving

Check whether the customer's email address has an active bounce or complaint suppression — see [Email Delivery Issues](/troubleshooting/email-delivery-issues) for how to find and fix it. Use the **Email Issues** filter on the Customers page to spot affected customers quickly.

## Custom Domain Not Working

Custom domain setup depends on DNS records propagating correctly at your registrar/DNS provider, which can take time after you first configure it. See [Custom Domains](/shop-and-checkout/custom-domains) for the required DNS setup and how to verify it.

## Subscription Stuck in "Payment Failed"

This means all automatic retry attempts were exhausted. See [Failed Payment Handling](/subscriptions/failed-payment-handling) for the retry schedule, what triggers a retry vs. not, and how to manually reprocess a payment from the subscription detail page.

## FAQ

<AccordionGroup>
  <Accordion title="I made a change but don't see it reflected yet.">
    Most changes in PayRequest save immediately. If something provider-synced (a Mollie/PayPal transaction, customer, or subscription) looks stale, it's a sync timing issue — see [Sync Problems](/troubleshooting/sync-problems) for the manual sync action on that specific page.
  </Accordion>

  <Accordion title="Where do I report a bug or something not covered here?">
    Use your support channel to report it with as much detail as possible: the exact page, what you expected vs. what happened, and (if relevant) the customer/transaction/invoice ID involved.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Sync Problems" icon="arrows-rotate" href="/troubleshooting/sync-problems">
    Fix provider data that looks out of date
  </Card>

  <Card title="Payment Failures" icon="exclamation-triangle" href="/troubleshooting/payment-failures">
    Diagnose declined or stuck payments
  </Card>

  <Card title="Email Delivery Issues" icon="envelope" href="/troubleshooting/email-delivery-issues">
    Fix bounced or undelivered customer emails
  </Card>

  <Card title="Custom Domains" icon="globe" href="/shop-and-checkout/custom-domains">
    DNS setup for your shop or payment page domain
  </Card>
</CardGroup>


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