Booking Calendar
Create bookable products for appointments, consultations, equipment rentals, and services. Customers select available dates and time slots during checkout.Overview
The booking calendar system allows you to:- Offer time-based services and appointments
- Set available days and time slots
- Control lead time and maximum advance booking
- Manage concurrent bookings
- Automatic conflict prevention
Creating a Booking Product
Step 1: Create the Product
- Navigate to Products → New Product
- Select Booking as the product type
- Fill in product details:
- Name: e.g., “1-Hour Consultation”
- Description: What the booking includes
- Price: Amount per booking
Step 2: Configure Availability
Available Days
Select which days of the week accept bookings:- Weekdays Only: Monday through Friday (default)
- Custom Selection: Choose specific days
- Every Day: Include weekends
Time Slots
Define when bookings can be made:Step 3: Booking Rules
| Setting | Description | Default |
|---|---|---|
| Slot Duration | Length of each booking in minutes | 60 min |
| Buffer Time | Break between bookings | 0 min |
| Lead Time | Minimum hours before booking | 24 hours |
| Max Advance | How far ahead customers can book | 90 days |
| Max Concurrent | Bookings allowed per slot | 1 |
Configuration Options
Slot Duration
The length of each booking appointment:- 15 minutes: Quick consultations
- 30 minutes: Standard meetings
- 60 minutes: Full sessions (default)
- 120+ minutes: Extended services
Buffer Time
Time between bookings for preparation:- 0 minutes: Back-to-back bookings allowed
- 15 minutes: Quick cleanup/prep
- 30 minutes: Standard buffer
Lead Time
Minimum notice required before a booking:- 1 hour: Same-day appointments
- 24 hours: Next-day minimum (default)
- 48 hours: Two-day notice
- 72+ hours: Advance planning required
Maximum Advance Days
How far in the future customers can book:- 7 days: Week ahead only
- 30 days: Month ahead
- 90 days: Quarter ahead (default)
- 365 days: Year ahead
Concurrent Bookings
How many bookings can overlap in the same time slot:- 1: One customer per slot (default)
- 2-5: Small group sessions
- 10+: Larger capacity events
Customer Experience
Shop View
When customers view a booking product:- Calendar Display: Interactive calendar showing available dates
- Unavailable Dates: Grayed out (fully booked, closed days, past dates)
- Date Selection: Click to see available time slots
- Time Slots: Select from available times
- Add to Cart: Booking added with date/time
Checkout
Booking details displayed in cart:- Product name
- Selected date
- Selected time
- Duration
- Price
Confirmation
After payment:- Booking confirmation email sent to customer
- Booking appears in your dashboard
- Calendar automatically updated
Managing Bookings
Dashboard View
Navigate to Orders to see bookings:- Filter by booking status
- View booking details
- Customer information
- Date and time
Booking Statuses
| Status | Description |
|---|---|
| Pending | Awaiting payment confirmation |
| Confirmed | Payment received, booking active |
| Completed | Appointment has occurred |
| Cancelled | Booking was cancelled |
| No Show | Customer didn’t attend |
Updating Bookings
From the order details:- View customer contact information
- Add internal notes
- Update booking status
- Cancel if needed
Payment Page Bookings
Booking products also work on payment pages:- Share payment page link with product parameter
- Customer sees booking calendar on payment page
- Selects date and time
- Completes payment
- Booking confirmed
Best Practices
Set Realistic Lead Time
Give yourself enough notice to prepare for appointments
Use Buffer Time
Add buffer between bookings for breaks and prep work
Limit Advance Booking
Don’t allow bookings too far ahead if your schedule changes
Enable Reminders
Set up email reminders for upcoming bookings
Use Cases
Consultations
- Duration: 30-60 minutes
- Lead Time: 24-48 hours
- Buffer: 15 minutes
- Concurrent: 1
Equipment Rentals
- Duration: Full day (480 minutes)
- Lead Time: 24 hours
- Buffer: 0 (overnight return)
- Concurrent: Based on inventory
Group Classes
- Duration: 60-90 minutes
- Lead Time: 2-4 hours
- Buffer: 30 minutes
- Concurrent: Class capacity (e.g., 10)
Meeting Rooms
- Duration: 30-60 minute blocks
- Lead Time: 1 hour
- Buffer: 15 minutes
- Concurrent: 1 per room
Timezone Handling
All bookings use your configured timezone:- Default: Europe/Amsterdam
- Display: Times shown in customer’s local context
- Storage: All times stored in configured timezone
Integration with Orders
When a booking is purchased:- Order Created: Contains booking details in order items
- Booking Record: Separate booking record created
- Calendar Updated: Slot marked as taken
- Notifications: Confirmation emails sent
- Initial booking made at checkout
- Recurring bookings handled separately
Troubleshooting
No Available Slots Showing
- Check if all days are marked as unavailable
- Verify time slots are configured
- Ensure lead time isn’t too long
- Check if max advance days is too short
Double Bookings
- Verify max concurrent is set to 1
- Check buffer time settings
- Ensure proper slot duration
Booking Not Created After Payment
- Check webhook is receiving payments
- Verify product type is “booking”
- Review order for booking data