Skip to main content

​
Pausing & Resuming

Pausing a subscription temporarily stops billing without canceling. This is useful when a customer wants to take a break, or when you need to hold billing for a specific period.

​
Pausing a Subscription

  1. Go to Subscriptions and click on the subscription
  2. Click Pause Subscription in the Subscription Actions card
  3. The subscription status changes to Paused (blue badge)
Billing stops immediately. The customer’s payment mandate remains active for when you resume.

​
Auto-Resume

You can optionally set a resume date when pausing. When the date arrives, the subscription automatically returns to Active and billing resumes on the normal schedule.

​
Resuming a Subscription

  1. Go to the paused subscription’s detail page
  2. Click Resume Subscription
  3. The subscription returns to Active status
Billing resumes from the next scheduled billing date.

​
Who Can Pause?

Both admins and customers (via the customer portal) can pause subscriptions. The activity log records who initiated the pause.

​
Pausing vs. Suspending

If you need to halt service because a customer isn’t paying, use Suspension instead of pausing. Suspension:
  • Sends the customer an email notification
  • Shows an orange badge (instead of blue)
  • Auto-reactivates when the overdue invoice is paid
  • Appears in the Insights dashboard Action Required section
Learn more: Suspending Subscriptions