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Email Templates

Every new PayRequest account gets a set of default email templates for the automated emails PayRequest sends — invoice notifications, payment reminders, order confirmations, and subscription lifecycle emails. You can customize the subject and content of each one to match your brand’s voice.
Email Templates are managed on the Email Templates page in your dashboard. A default template is created automatically for every template type when your account is created, so customization is optional.

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Template Types

Templates that affect invoices:
TypeSent When
Invoice CreatedA new invoice is created and (if applicable) emailed to the customer
Invoice PaidAn invoice’s status changes to Paid
Payment ReminderAn automatic or manual payment reminder is sent for an unpaid invoice
Credit Note CreatedA credit note is created
Other template types cover orders and subscriptions (Order Confirmation, Order Completed, Subscription Created, Subscription Renewal, Subscription Ended, Subscription Payment Failed, Subscription Suspended, Subscription Price Increase) and use the same editor.

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How It Works

1

Open Email Templates

Go to Email Templates in your dashboard.
2

Select a template to edit

Click on any template type to open the editor.
3

Edit the subject and content

Both fields support the template variables listed below — wrap a variable name in double curly braces, e.g. {{invoice_number}}.
4

Toggle active/inactive

Turning a template off doesn’t disable the notification — it falls back to sending PayRequest’s built-in default content for that email type instead.
5

Save

Changes apply to every future email of that type immediately.
Click Use Default Content in the editor at any time to reset a template’s body back to PayRequest’s built-in version, in case you want to start over.

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Available Variables

Variables are replaced with real values when the email is sent. All templates have access to these common variables:
VariableDescription
{{business_name}}Your business name
{{business_email}}Your account email
{{customer_name}}The recipient’s display name
{{customer_email}}The recipient’s email address
{{current_date}}Today’s date
Invoice-related templates (Payment Reminder, Invoice Created, Invoice Paid, Credit Note Created) additionally have:
VariableDescription
{{invoice_number}}The invoice number
{{invoice_amount}}The invoice total, formatted as currency
{{invoice_due_date}}The invoice due date
{{payment_link}}Direct link to pay the invoice
{{invoice_items}}An HTML table of the invoice’s line items with subtotal, tax, and total
Available variables are shown in the editor for the template type you’re editing, so you don’t need to memorize them.

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Localization

If you haven’t customized a template’s subject or content, PayRequest automatically shows it in the customer’s language when translations are available. As soon as you type your own custom text into a template, your text is used as-is and is not automatically translated.

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FAQ

An empty active template would send a blank email, so use the inactive toggle instead if you want PayRequest’s default content to be used — don’t leave a template active with empty content.
Yes. Template content is rendered as HTML, so you can use basic tags for formatting, links, and styling — this is how the default templates create buttons and tables.
Yes. Any time PayRequest sends an “Invoice Created,” “Invoice Paid,” “Payment Reminder,” or “Credit Note Created” email — whether triggered automatically or by a manual action like a bulk reminder — it uses your active template for that type.

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Next Steps

Payment Reminders

Configure when reminder emails are sent

Creating Invoices

Learn the invoice creation flow that triggers these emails

Invoice Templates

Customize the visual appearance of the invoice document itself

Bulk Invoice Actions

Send reminder emails to multiple invoices at once