Email Templates
Every new PayRequest account gets a set of default email templates for the automated emails PayRequest sends — invoice notifications, payment reminders, order confirmations, and subscription lifecycle emails. You can customize the subject and content of each one to match your brand’s voice.Email Templates are managed on the Email Templates page in your dashboard. A default template is created automatically for every template type when your account is created, so customization is optional.
Template Types
Templates that affect invoices:
Other template types cover orders and subscriptions (Order Confirmation, Order Completed, Subscription Created, Subscription Renewal, Subscription Ended, Subscription Payment Failed, Subscription Suspended, Subscription Price Increase) and use the same editor.
How It Works
1
Open Email Templates
Go to Email Templates in your dashboard.
2
Select a template to edit
Click on any template type to open the editor.
3
Edit the subject and content
Both fields support the template variables listed below — wrap a variable name in double curly braces, e.g.
{{invoice_number}}.4
Toggle active/inactive
Turning a template off doesn’t disable the notification — it falls back to sending PayRequest’s built-in default content for that email type instead.
5
Save
Changes apply to every future email of that type immediately.
Available Variables
Variables are replaced with real values when the email is sent. All templates have access to these common variables:
Invoice-related templates (Payment Reminder, Invoice Created, Invoice Paid, Credit Note Created) additionally have:
Available variables are shown in the editor for the template type you’re editing, so you don’t need to memorize them.
Localization
If you haven’t customized a template’s subject or content, PayRequest automatically shows it in the customer’s language when translations are available. As soon as you type your own custom text into a template, your text is used as-is and is not automatically translated.FAQ
What happens if I delete all the text from a template?
What happens if I delete all the text from a template?
An empty active template would send a blank email, so use the inactive toggle instead if you want PayRequest’s default content to be used — don’t leave a template active with empty content.
Can I use HTML in my templates?
Can I use HTML in my templates?
Yes. Template content is rendered as HTML, so you can use basic tags for formatting, links, and styling — this is how the default templates create buttons and tables.
Do email templates apply to manually resent invoices?
Do email templates apply to manually resent invoices?
Yes. Any time PayRequest sends an “Invoice Created,” “Invoice Paid,” “Payment Reminder,” or “Credit Note Created” email — whether triggered automatically or by a manual action like a bulk reminder — it uses your active template for that type.
Next Steps
Payment Reminders
Configure when reminder emails are sent
Creating Invoices
Learn the invoice creation flow that triggers these emails
Invoice Templates
Customize the visual appearance of the invoice document itself
Bulk Invoice Actions
Send reminder emails to multiple invoices at once