Messages After Payment

Tell buyers what happens next with a message and an optional button, such as Book your consultation or Open your resources. You can add these instructions to a product without creating a separate thank-you PDF. The message accompanies your product’s delivery method. A downloadable file, an external resource and a personally delivered service can each have their own next steps.

Add a Message and Button

Where Buyers See the Message

After confirmed payment, the message can appear:

• On the payment confirmation page for the buyer who started checkout in that browser, or the signed-in customer who owns the purchase.
• In the existing order confirmation or completion email, when that email is sent for a paid order.
• In the customer’s shop order details, and in My downloads on your Payment Page—even when personal delivery has no downloadable file.

Your existing email settings still apply. Saving a message does not send an email or resend an earlier receipt. An ordinary public invoice link does not grant access to the private instructions.

Choose How You Deliver

For a digital product, choose the delivery method that matches the actual offer:

Example: A Study Consultation

For a consultation arranged through an external booking page, an example message is:

Thank you for your purchase! Use the button below to choose your consultation time. Please have your course topics and questions ready for the session.

Set the button text to Book your consultation and enter your own booking page’s HTTPS URL. Only use this wording if it matches how you actually arrange appointments. If study notes are also included, explain how and when the buyer receives them. A thank-you message alone does not deliver those notes.

Messages and Delivery Status

Showing the message does not mark an order as delivered. For personal delivery, open the paid order, review the customer’s requirements and use the existing Order delivery controls to start work and mark the actual delivery complete. Messages and buttons for new orders are saved with the purchase. Later product edits do not change those saved instructions, and adding a message does not add it to historical orders that had no saved message. Subscription payments without an associated order use the product’s current message. Private instructions are checked against the current purchase and access status. An unpaid or authorization-only payment does not unlock them. Refunds, chargebacks and access restrictions can prevent them from being shown again. An external service controls access to its own content; changing PayRequest’s message does not revoke a link already received by a buyer.

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