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Overview

Setup fees let you add a one-time charge on top of a product’s regular price. This is commonly used for onboarding costs, installation fees, deposits (borg), or activation charges. The setup fee is charged once during the first purchase and does not repeat for subscription renewals.
Setup fees are fully customizable — you can change the name and description to match your business terminology. Instead of generic “Setup Fee”, show “Borg”, “Installation”, “Onboarding Fee”, or whatever fits your context.

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Enabling Setup Fees

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Step 1: Edit Your Product

Navigate to Products → select a product → Edit.

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Step 2: Enable Setup Fee

  1. Toggle Has Setup Fee to on
  2. Enter the Setup Fee Amount (e.g., €25.00)
  3. Optionally customize the name and description

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Step 3: Customize Name & Description

When the setup fee toggle is enabled, two additional fields appear: Setup Fee Name (Optional)
  • Custom label for the fee
  • Default: “Setupkosten” (Setup Costs)
  • Examples: “Borg”, “Installation Fee”, “Onboarding”, “Activation”
Setup Fee Description (Optional)
  • Explanation shown alongside the fee
  • Default: “One-time setup fee for this service”
  • Examples: “Refundable deposit for equipment”, “One-time professional installation”
If you leave the name and description blank, the defaults are used automatically. You only need to fill these in if you want custom terminology.

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Where Setup Fees Appear

Setup fees are displayed consistently throughout the customer journey:

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Common Use Cases

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Borg (Deposit)

Dutch businesses commonly use “Borg” for refundable deposits:

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Installation Fee

For products requiring physical setup:

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Onboarding Fee

For SaaS products with initial setup:

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Activation Fee

For services requiring account activation:

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Setup Fees with Subscriptions

When a product has both a recurring price and a setup fee:
  1. First payment: Regular price + setup fee
  2. All subsequent payments: Regular price only
The setup fee is clearly separated in the cart and checkout so customers understand it’s a one-time charge.
Setup fees do not affect subscription billing cycles. They are charged once at the initial purchase and never again, even if the subscription is paused and resumed.

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Frequently Asked Questions

Yes. Edit the product, enable the setup fee toggle, and set the amount. New purchases will include the fee. Existing subscriptions are not affected.
The setup fee is shown as a separate line item, not added to the product price. Customers see the product price and setup fee as distinct charges in the cart and checkout.
Yes. Each product has its own setup fee name and description fields. You can call it “Borg” on one product and “Installation” on another.
Yes. The setup fee appears as a separate line item on the invoice with your custom name and description.

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