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AI Name Suggestions offers visitors a possible name based on their email address. They can accept the suggestion with one click or enter their name themselves. It works in the editable payment form on your PayRequest Page, including product and Smart Link payment forms that use that Page.
AI Name Suggestions is available with an active Premium or Business subscription. Eligible complimentary Premium or Business subscriptions explicitly granted by PayRequest also qualify. It is off by default and can be switched on or off separately for each Page.

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Enable AI Name Suggestions

1

Open your Page settings

In your dashboard, open PayRequest Page, select Settings, and find Options.
2

Turn on AI Name Suggestions

Enable the AI Name Suggestions switch. The change is saved automatically.
3

Check your public form

Open your payment or product page as a visitor. Enter an email address and leave the name field empty. Allow a few seconds for a possible suggestion to appear.

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What visitors see

The visitor enters their email address first. If a possible name can be recognized, a Use suggested name option appears below the name field. Clicking that option fills the name field. The visitor can edit it before paying. An existing, manually entered or read-only name is not replaced. These are illustrative examples. Names can have several valid spellings, so the visitor should choose the name they actually use.

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Which email patterns work?

AI Name Suggestions can recognize names separated by dots, underscores or hyphens, as well as some joined names. It also supports separated initials, compound given names and surname particles such as van der or de la. Trailing mailbox numbers, such as the 8 in oliverbramwell8, are excluded from the name suggestion. Plus-address tags, such as +orders in john.smith+orders@example.com, are excluded too. The visitor’s email address itself is not changed. General mailboxes such as info@, support@ and accounts@ do not receive personal name suggestions. Some addresses contain too little recognizable name information to produce a useful result.

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What information is used?

Only the name-shaped part before @, without plus-address tags or trailing numbers, is sent to the AI service. The email domain, payment details and other customer records are not sent for this feature. The feature interprets the address text; it does not search for a person or confirm who owns the mailbox. Suggestions may be temporarily cached.
A name suggestion is not a verified identity. The visitor remains responsible for entering the name they want to use for their order.

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Turn it off

Return to PayRequest Page → Settings → Options and disable AI Name Suggestions. The change saves automatically. New AI lookups are blocked, even from a payment page that was already open. The feature also stops if your account no longer has eligible Premium or Business access. Normal name entry and browser autofill remain available.

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If no suggestion appears

  • Check that the feature is enabled for the Page and your eligible subscription is active.
  • Leave the editable name field empty. Saved or prefilled names are preserved.
  • Allow a few seconds after entering the email address.
  • If the address has no recognizable personal name, or the AI service is temporarily unavailable, enter the name normally.
AI Name Suggestions is optional. Visitors can complete their payment without using it.