​

Customer Self-Service

Control which subscription management actions are available to your customers in the customer portal. You can independently enable or disable pausing and canceling per product.

​

Portal Actions

​

Configuring Per Product

Each product has two independent toggles in the Customer Portal Actions section: These toggles work independently — you can allow pausing but not canceling, or vice versa.

​

Cancellation Modes

When cancellation is enabled, you can choose between two modes:

​

Request Mode (Default)

The customer submits a cancellation request with a reason and optional message. A support ticket is created, and the subscription remains active during the notice period. This gives you the opportunity to:

• Understand why the customer is leaving
• Offer alternatives or discounts
• Properly wind down linked services (domains, etc.)

See Cancellation Requests for full details.

​

Immediate Mode

The subscription is canceled instantly when the customer clicks cancel, after a confirmation prompt. No notice period, no support request.

​

What Customers See

​

When Both Actions Are Enabled

The subscription detail page shows both Pause Subscription and Cancel Subscription buttons in the actions area.

​

When Only Pause Is Enabled

Only the Pause Subscription button appears. Customers who want to cancel need to contact you through support.

​

When Only Cancel Is Enabled

Only the Cancel Subscription button appears.

​

When Both Are Disabled

No self-service action buttons are shown. Customers must contact support for any subscription changes.

​

Next Steps