Common Issues
Quick answers to problems that come up often. For anything more specific, use the other troubleshooting pages linked below.Shop Shows “Vacation Mode” / Customers Can’t Order
If your shop displays a vacation message and blocks new orders, Vacation Mode is turned on in Shop Settings. While it’s active, customers can’t place new orders through your shop or direct payment links.- Toggle it off from Shop Settings → Vacation Mode
- If you set an end date, it turns off automatically on that date — otherwise it stays on until you disable it manually
Amounts Look Wrong / Wrong Currency Symbol
PayRequest displays amounts in your business’s preferred currency, set in your business details. If a product or invoice shows an unexpected currency symbol, check the currency configured there rather than assuming a display bug — amounts are stored as decimal values (never in cents), so a mismatch is almost always a currency-setting issue rather than a calculation error.Transaction/Subscription Data Looks Out of Date
If a transaction, customer, or subscription from Mollie or PayPal isn’t showing up or shows a stale status, this is a provider sync issue rather than data loss. See Sync Problems for the manual sync actions available on each page (Mollie Transactions, Customers, Subscriptions, Chargebacks, and individual transaction/mandate detail pages).A Payment Shows as Failed, Canceled, or Expired
These are three different outcomes with different causes — see Payment Failures for how to tell them apart and what to check first (including the per-transaction Sync with Mollie/Sync with PayPal action).Emails to Customers Aren’t Arriving
Check whether the customer’s email address has an active bounce or complaint suppression — see Email Delivery Issues for how to find and fix it. Use the Email Issues filter on the Customers page to spot affected customers quickly.Custom Domain Not Working
Custom domain setup depends on DNS records propagating correctly at your registrar/DNS provider, which can take time after you first configure it. See Custom Domains for the required DNS setup and how to verify it.Subscription Stuck in “Payment Failed”
This means all automatic retry attempts were exhausted. See Failed Payment Handling for the retry schedule, what triggers a retry vs. not, and how to manually reprocess a payment from the subscription detail page.FAQ
I made a change but don't see it reflected yet.
I made a change but don't see it reflected yet.
Most changes in PayRequest save immediately. If something provider-synced (a Mollie/PayPal transaction, customer, or subscription) looks stale, it’s a sync timing issue — see Sync Problems for the manual sync action on that specific page.
Where do I report a bug or something not covered here?
Where do I report a bug or something not covered here?
Use your support channel to report it with as much detail as possible: the exact page, what you expected vs. what happened, and (if relevant) the customer/transaction/invoice ID involved.
Next Steps
Sync Problems
Fix provider data that looks out of date
Payment Failures
Diagnose declined or stuck payments
Email Delivery Issues
Fix bounced or undelivered customer emails
Custom Domains
DNS setup for your shop or payment page domain