Digital Products
Sell digital files and deliver them automatically to customers after payment. Upload your file once, and PayRequest handles secure download links, expiry, and download limits for every purchase.Digital products are available on all plans. Supported file types: PDF, ZIP, and EPUB (up to 50MB).
Automatic Delivery
Customers receive download links instantly after payment — on the success page and in their email
Secure Downloads
Unique tokens per purchase with configurable download limits and expiry dates
Download Tracking
See how many times each file was downloaded, with per-token and per-product statistics
Multi-Channel Access
Downloads accessible from success page, order email, customer portal, and direct link
Creating a Digital Product
Upload Your File
In the product details step, you’ll see a file upload zone. Drag and drop your file or click to browse. Accepted formats are PDF, ZIP, and EPUB up to 50MB.
Set Your Price
Enter the price for the digital product. You can also add a setup fee or tax rate if needed.
Configure Download Settings
Set how customers can access the file after purchase:
- Max Downloads — How many times a customer can download the file (1-100, default: 5)
- Link Expiry — How many days the download link stays active (1-365, default: 30 days)
How Delivery Works
When a customer purchases a digital product, PayRequest automatically creates a unique download token for them. Here’s what happens:- Customer pays — Payment is processed through Mollie
- Token created — A secure, unique download link is generated with the limits you configured
- Instant access — The download link appears immediately on the payment success page
- Email delivery — The order confirmation email includes the download link
- Portal access — The customer can re-download from their order history in the customer portal
Managing Digital Files
Replacing a File
To update the file for an existing digital product:- Go to Products and open the product
- Click Edit and navigate to the Digital File tab
- Upload the new file — the old file is automatically removed
- Click Save
Removing a File
In the Digital File tab of the product editor, click Remove next to the current file. You’ll be asked to confirm before the file is deleted.Download Limits & Expiry
Each purchase creates a download token with its own limits:| Setting | Default | Range | Description |
|---|---|---|---|
| Max Downloads | 5 | 1-100 | Number of times the customer can download |
| Link Expiry | 30 days | 1-365 days | How long the link stays active |
Tracking Downloads
Product Detail Page
Open any digital product to see download statistics in the sidebar and the Details tab:- Tokens issued — Total number of download tokens created
- Total downloads — How many times the file was downloaded across all customers
- Active tokens — Tokens that are still valid
- Exhausted tokens — Tokens that have expired or reached their download limit
Order Detail Page
Open any order containing a digital product to see a Digital Downloads card with:- File name and download count per token
- Expiry date
- Status (Active, Expired, or Limit Reached)
- A Copy Link button to share the download URL with the customer
Customer Portal
Customers can view and download their digital files from their order detail page in the customer portal. They can see:- Remaining downloads
- Expiry date
- Download button (when the token is still valid)
Payment Page Preview
When customers view a digital product on the payment page, they see an Includes digital file card showing the filename and an Instant download badge. This helps set expectations before purchase.Email Delivery
Order confirmation emails automatically include download links for any digital products in the order. The links appear in a Your Downloads section with the filename for each product.Download links in emails use the same token-based system. They count toward the same download limit as the success page and customer portal links.
FAQ
Can I sell multiple digital files in one product?
Can I sell multiple digital files in one product?
Currently, each digital product supports one file. To bundle multiple files, create a ZIP archive containing all files and upload that.
What happens if a customer needs more downloads?
What happens if a customer needs more downloads?
You can view the customer’s download token on the order detail page. If they need more access, you can share the download link directly — or they can re-purchase the product for a new token.
Are files stored securely?
Are files stored securely?
Yes. Files are stored on encrypted cloud storage and can only be accessed through valid download tokens. Direct access to the storage is not possible.
Can I change download limits after creating a product?
Can I change download limits after creating a product?
Yes. Changes to download settings apply to all future purchases. Existing tokens keep the limits they were created with.
Do digital products work with custom domains?
Do digital products work with custom domains?
Yes. Download links work on all domains — your PayRequest dashboard, payrequest.me sales pages, and custom domains.