Product FAQs
Add a frequently asked questions section to any product so customers can understand what they are buying before they pay. FAQs are especially useful for delivery details, licence terms, refund policies, compatibility, and other questions that might otherwise delay a purchase.Product FAQs appear on the product’s dedicated public product and payment pages. They do not appear on product cards, catalog listings, or Marketplace listings.
Add FAQs to a Product
1
Open the product
Go to Products, then create a new product or open an existing product and choose Edit.
2
Find Frequently asked questions
In the product details section, find Frequently asked questions and click Add question.
3
Write the question and answer
Enter a short customer-facing question. Use the rich-text editor to format the answer with headings, emphasis, lists, and links when helpful.
4
Add or reorder questions
Add up to 20 questions. Use the up and down arrows to control their order, or use the delete button to remove one.
5
Save the product
Save your changes. The FAQ section is shown automatically when the product has at least one complete question and answer.
What Customers See
The section is titled Frequently asked questions and starts with every answer collapsed. A customer selects a question to expand its answer. Opening another question closes the previous one, keeping long product pages easy to scan on desktop and mobile.Writing Effective FAQs
Keep each question focused on one decision a customer needs to make. Put the most common purchase concern first and keep the answer direct.Delivery
Explain what the customer receives, how it is delivered, and when it becomes available.
Usage and licensing
State whether personal use, commercial use, redistribution, or client work is permitted.
Compatibility
List supported file formats, software versions, devices, or other requirements.
Refunds and support
Set expectations about refunds, replacements, updates, and how customers can get help.
Managing Existing FAQs
You can edit, reorder, add, or delete FAQs at any time from the product editor. Changes appear on the dedicated public product page after you save. Duplicating a product does not currently copy its FAQs. Add the appropriate questions to the duplicated product separately so its answers stay accurate.FAQ Examples
What do I receive after purchasing?
What do I receive after purchasing?
List the exact files, service, access, or other deliverables included with the purchase.
How will my purchase be delivered?
How will my purchase be delivered?
Explain whether delivery is immediate, sent by email, available as a secure download, or arranged manually.
Can I use this commercially?
Can I use this commercially?
Summarize the licence and link to the complete terms when applicable.
What happens if I need help?
What happens if I need help?
Tell customers how to contact you and what information they should include in their request.
Next Steps
Creating Products
Configure product details, pricing, images, and visibility
Product Sharing
Send customers a direct product link or QR code