Subscription Lifecycle
Every PayRequest subscription moves through a series of statuses during its lifetime. Understanding these statuses helps you manage billing, handle edge cases, and communicate clearly with your customers.Subscription Statuses
Status Flow
Status Details
Pending Mandate
The subscription has been created but the customer hasn’t set up their payment method yet. You can send a mandate activation email from the subscription detail page. Transitions to: Active, Trial, Canceled, FailedTrial
The customer is in a free trial period. No payments are collected during the trial. When the trial ends, the subscription automatically transitions to Active and billing begins. Transitions to: Active, Canceled, ExpiredActive
The subscription is live. Payments are collected automatically on the billing schedule using the customer’s payment mandate. Transitions to: Paused, Suspended, Failed, Completed, Canceled, ArchivedPaused
A voluntary hold — either requested by the customer or set by the admin. Billing stops while paused. You can optionally set a resume date for automatic reactivation. Transitions to: Active, Canceled Learn more: Pausing & ResumingSuspended
An admin-initiated hold for customers who aren’t paying. Unlike pausing, suspension:- Sends the customer an email notification
- Shows an orange badge (distinct from blue “paused”)
- Auto-reactivates when the overdue invoice is paid via Mollie
- Appears in the Insights dashboard Action Required section