Email Configuration
PayRequest sends two kinds of email: automated notifications to you about events in your business, and transactional emails to your customers (invoices, receipts, reminders, etc.). This page covers how to control what you receive and how customer replies reach you — see the linked pages below for customer-facing email content and delivery troubleshooting.Manage your own notification preferences under Settings > Notifications (
/settings?tab=notifications).Notification Settings
Choose which business events send you an email, grouped by category:1
Go to Settings > Notifications
Open Settings and select the Notifications tab.
2
Toggle notifications on or off
Each notification type has its own switch. Most are enabled by default; the daily business summary is off by default.
3
Changes save instantly
Each toggle saves immediately — there’s no separate save button.
Notifications are sent to your account’s login email address. Event-based notifications (payment received, new order, new subscription, etc.) are sent as soon as the event happens. The Daily Business Summary is sent at 08:00 (Europe/Amsterdam), and the Monthly Subscription Report is sent at 08:00 on the 1st of each month.
Receiving Customer Replies (Email-to-Ticket)
Every email PayRequest sends to your customers — invoices, reminders, order confirmations, and more — includes a Reply-To address unique to your business. When a customer replies, it’s automatically converted into a support ticket in your dashboard.This requires no setup — your Reply-To address is generated automatically from your shop name or PayRequest Page handle (e.g.
yourshop@payreque.st). Full details, including how ticket matching and two-way email conversations work, are covered in Support Requests.Customizing Customer-Facing Emails
The content and subject line of transactional emails (invoices, reminders, subscription notices, etc.) are customized separately from notification preferences. See Email Templates to edit the wording customers see.There’s currently no setting to change the sending domain or use your own SMTP relay — all business emails are sent through PayRequest’s own email infrastructure.
FAQ
Can I send notifications to a different email address than my login email?
Can I send notifications to a different email address than my login email?
Not currently — notifications go to your account’s login email address.
Can each team member choose their own notification preferences?
Can each team member choose their own notification preferences?
Notification settings are configured at the account level, not per team member.
Why didn't I get a notification for an event I enabled?
Why didn't I get a notification for an event I enabled?
Check Email Delivery Issues for common causes — spam filtering is the most frequent one.
Can I turn off all business notifications at once?
Can I turn off all business notifications at once?
There’s no single master switch — toggle off each notification type individually under Settings > Notifications.
Next Steps
Support Requests
See how customer email replies become support tickets
Email Templates
Customize the content of customer-facing emails
Email Automations
Learn what triggers automated customer emails
Email Delivery Issues
Troubleshoot missing or delayed emails